Samsung putting off launch of Galaxy Fold after widely publicized screen failures
[ad_1]
After cancelling launch events in China, Samsung has reportedly delayed the U.S. Galaxy Fold smartphone debut for a few weeks, in response to multiple failures of units in reviewers’ hands.
Samsung’s Galaxy Fold was beset by problems that early reviewers discovered. While some reviewers had peeled off a part of the folding display, thinking it was a removable protective coat, others had more severe problems, like a protruding hinge, or broken screen.
On Monday morning, the Wall Street Journal, citing sources familiar with the matter, reported that the US rollout of the foldable smartphone was postponed to some future date, but still in the “coming weeks.”
“We are conducting a thorough inspection into the issues reported by some of the reviewers of early Galaxy Fold samples,” said a Samsung spokeswoman, in regards to the earlier failures. “We will share the findings as soon as we have them.”
Publicly, Samsung has cancelled rollout events in Hong Kong, and Shanghai.
An internal investigation is currently underway but report sources claim the initial issues stem from the way the device’s hinge operates, applying extra pressure to the internal screen when used. While some reviewers have publicly shown their devices failing because of the hinge, with other having problems relating to a flickering screen, not all reviewing outlets reported issues with the device.
The reports of found faults were made worse by a connected issue, where reviewers thought the display had a protective cover applied, similar to ones applied to inflexible displays to protect the glass. In the case of the Galaxy Fold, what was believed to be a covering layer turned out to be the top layer of the display, with reviewers unwittingly ruining the display when attempting to take it off the screen.
Samsung plans to warn consumers not to remove the display’s top layer.
[ad_2]
Source link