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Some iPhone 6S models aren’t turning on, so Apple launched a restore program

The iPhone 6S is the new baseline for iOS 13.
Enlarge / The iPhone 6S is the brand new baseline for iOS 13.

Andrew Cunningham

Apple has posted discover of a brand new restore program to deal with a difficulty that stops some iPhone 6S and 6S Plus telephones from turning on.

“Apple has decided that sure iPhone 6s and iPhone 6s Plus gadgets might not energy on resulting from a element that will fail,” the web page for this system says. This system is wordily referred to as “iPhone 6s and iPhone 6s Plus Service Program for No Energy Points.”

It doesn’t have an effect on all iPhone 6S and 6S Plus models; relatively, it impacts telephones in a sure serial quantity vary that corresponds to some handsets bought between October of 2018 and August of 2019. The iPhone 6S was discontinued in North America all through that window, however the firm continued to make and promote it for another areas.

Apple’s web page for the service program invitations customers to sort of their serial numbers to test if their gadgets are affected. The corporate additionally notes, “In case your iPhone has any harm which impairs the power to finish the restore, reminiscent of a cracked display, that difficulty will must be resolved previous to the service. In some circumstances, there could also be a price related to the extra restore.”

If the person’s serial quantity matches the invoice, Apple will service the affected gadgets by both an Apple Retailer, a mail-in service, or an Apple Approved Service Supplier. The corporate additionally says that customers who paid out of pocket to restore the issue already can request refunds. All these affords solely cowl the telephones when you’ve got bought them inside two years of reaching out to Apple, nevertheless.

Apple has supplied comparable restore applications for its merchandise prior to now—for instance, Mac laptops with failing butterfly keyboards. The iPhone 6S and 6S Plus are at present the oldest iPhones supported by Apple’s newest software program launch, iOS 13. And with iOS 12 final 12 months, Apple sought to enhance efficiency on these telephones on newer software program to increase their longevity in some circumstances.


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