Galaxy Fold’s positive print: Listed below are the perks a $2,00zero telephone will get you


The redesigned Galaxy Fold comes with a devoted customer support crew. We imply actually devoted.

Angela Lang/CNET

Samsung mentioned that in revamping the Galaxy Fold, which was delayed due to screen design woes affecting its 7.3-inch inside display, the corporate took the suggestions of early reviewers to coronary heart. That may be so: CNET even predicted a type of modifications, a customer service department dedicated solely to Galaxy Fold house owners. Calling it the Galaxy Fold Premier Service, Samsung is making this particular 24/7 crew accessible to individuals who purchase the model’s inaugural foldable telephone, which prices $1,980. 

How rarefied is it? In a single case, you possibly can prepare for Samsung to ship a customer support agent proper to you. After all, there are caveats galore, so preserve studying for all the main points. (And listed here are 5 issues we already love and hate about the new Galaxy Fold design.)

The Galaxy Fold is lastly launching in the US on Sept. 27, roughly 5 months (154 days, to be exact) after Samsung was supposed to sell it on April 26. Samsung postponed the launch after reviewers reported its foldable telephone suffered three different types of damage to its delicate plastic display (there’s additionally a 4.6-inch display protected by glass on the surface). Since then, Samsung redesigned the Fold and drastically scaled again its launch plans, companions (no extra T-Mobile) and even its best two color options (Martian Inexperienced and Astro Blue, with the power to customise a gold or silver hinge).

US patrons won’t be able to get the 5G version of the Fold, regardless of two different Samsung 5G phones on sale available in the market, the Galaxy S10 5G and Galaxy Note 10 5G.

Foldable phones are heralded as the subsequent revolution in telephone design. A foldable show guarantees to double your usable display measurement whereas nonetheless retaining the machine sufficiently small to hold round. However the hinge and bendable plastic display (foldable glass would not but exist) have confirmed problematic for Samsung and different phone-makers, lots of whom have introduced their intentions to make a foldable machine with out having launched it but. Even rival Huawei, a model thirsty to high Samsung in each means, has yet to sell its foldable Mate X.

With the Fold nonetheless the primary main foldable telephone to promote wherever on the earth, Samsung hopes its devoted customer support can drive residence to patrons that the Fold is a luxurious machine.

What’s Galaxy Fold Premier Service?

Galaxy Fold Premier Service is the title of Samsung’s 24-hour, seven-days-a-week buyer assist service for Galaxy Fold house owners within the US. 

The Galaxy Fold literature that comes within the field says that “the unprecedented design of the Galaxy Fold could require some extra assist to start with.” Galaxy Fold house owners will get entry to to those customer support reps so long as they’ve the foldable telephone.

The purpose is that can assist you get began with the Fold, significantly with extra advanced options like multitasking utilizing three on-screen home windows, and assist troubleshoot any points which will come up.


The Galaxy Fold appears largely the identical, however fixes a number of dealbreaker design points.

Angela Lang/CNET

Does it apply to each Fold all over the place?

No. The Galaxy Premier Service is for US patrons (here’s the UK’s version). Samsung says that AT&T, Finest Purchase and Samsung Expertise Shops will all honor GalaxyPremier Service. 

(On the backside of the literature that comes within the field is a few positive print: “Not sponsored or administered by AT&T” — that simply means it is Samsung’s service.)  

For the reason that Galaxy Fold is just offered in-person in choose AT&T shops, Finest Purchase and Samsung expertise shops (there are solely three within the US), and on-line with AT&T and Finest Purchase (however not, that is doubtlessly fairly a giant caveat. We’re hoping to make clear this as quickly as potential.


A plastic “T” on the crease helps preserve out mud and particles.

Tyler Lizenby/CNET

Three methods to get buyer assist if one thing goes fallacious with the Fold

If you want to attain the Galaxy Fold Premier Service crew, you possibly can:

  • Name a devoted telephone quantity (1-888-970-FOLD).
  • Use the Samsung Member App to speak over video chat.
  • Name to schedule an in-person assembly the place Samsung sends somebody to you.

Samsung guarantees extra particulars at the Premier Service site on Sept. 27, when the location goes stay.

What number of buyer assist representatives are there?

Samsung did not say how many individuals comprise this devoted nationwide crew, however did say that the Fold will sell in hundreds of locations

Now enjoying:
Watch this:

Each means Samsung improved the Galaxy Fold


Will Samsung repair or change a broken Galaxy Fold?

Samsung says that the Fold has the identical guarantee as different Galaxy units, however with one exception. You may money in an out-of-warranty display alternative as soon as

There are three catches:

  • It must be inside one yr of shopping for the Fold.
  • You may have had to purchase the machine earlier than Dec. 31, 2019.
  • It’s going to price you $149, plus taxes.

The UK model of the concierge service signifies that you’re going to even have needed to register your Fold within 30 days.


For those who get caught, you possibly can name for assist 3 ways.

Andrew Hoyle/CNET

What occurs if the Fold is broken once more?

It is not clear what occurs if the Fold sustains extra injury a second time, and proper now it additionally is not clear what’s and is not lined underneath guarantee. 

What do I must do to look after the machine?

Samsung does embrace machine care warnings to keep away from making use of “extreme” strain to the display, folding different objects contained in the show and attempting to bend the hinge in methods it would not wish to bend. 

You are additionally not supposed to reveal it to liquid or mud particles, nor connect adhesives or stickers to the 7.3-inch plastic display. For the reason that two sides of the telephone shut along with magnets, you are additionally suggested to keep away from bank cards and medical units that it might demagnetize.


A 4.6-inch “cowl” show is what you employ when the Fold is closed.

Tyler Lizenby/CNET

Are there any goodies within the field?

Samsung bundles the Galaxy Fold with a free par of Galaxy Buds wireless headphones (price $130) and a two-part case for all sides of the foldable telephone, together with the standard charger, literature and instruments such because the SIM-card ejector.

What else do I must know?

Apparently, the Galaxy Fold has an affinity for some people’s beard hairs — a minimum of so far as CNET reviewer Andrew Hoyle’s facial ornament is worried.

We’re nonetheless early on in our evaluate strategy of the up to date Galaxy Fold, however we’ll sift by the guarantee and extra for different particulars and tidbits we will discover on Samsung’s new concierge service for Fold house owners. Within the meantime, here is everything that’s changed in the Galaxy Fold design.

Initially posted earlier this morning. Up to date with new data from Samsung.

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