A passenger on an easyJet flight had his checked luggage returned with a massive hole in the middle and most of his belongings destroyed. Not ideal.
Peter Richardson, from Warrington, was fuming when he found his case tattered and battered, which says amounts to around £180 worth of damage.
Fifty-one-year-old Peter was travelling with easyJet from Manchester to Arrecife, Lanzarote, when his bag got mangled.
Photos taken by Peter show the case with a whopping hole in the middle and frayed around the edges, while inside his clothes were wrecked and a pair of shoes completely destroyed.
Peter says the airline reimbursed him £40 for the cost of his bag, but initially only offered him £57.50 – or a £70 easyJet voucher – to cover the cost of his damaged clothing, which he says cost £140.
He went on to slam the company for making it ‘as difficult as possible’ for him to make a claim.
Taking to Facebook to vent, Peter wrote: “If you’re ever asked to put your bag in the hold, don’t bother.
“They did this to my bag and a month later all I’ve had back is the cost of a new bag and an offer of half the value of the damaged items.
“If I’d not followed it up vigorously I doubt anything would have happened as Sleazyjet are not interested in resolving this kind of issue.
“Policy is clearly to make it as difficult as possible to recover the cost of items I had to replace and leave me out of pocket.
“Would someone from easyJet like to discuss the matter?”
Since he put them on blast on social media, easyJet has offered to fully reimburse Peter’s costs.
Peter said: “We think it occurred at Arrecife as that’s when the case was returned to us.
“They refunded the case which was £40.
“The shoes, flip flops and shorts cost £140 to replace and they offered me £57.50 or a £70 easyJet voucher.
“The offer was based on half the approximate value of the original goods.
“There has been a development today. They came back to me and offered a refund on the items I purchased, but I refused as I’d filed a claim with Aviation ADR.
“I stated that I also wanted the cost of the £60.99 flight refunding, due to the amount of time I’ve spent on this. This has now been agreed to.”
The budget airline has since apologised for the incident.
An easyJet spokesperson said: “easyJet has apologised to Mr Richardson for the damage caused to his bag whilst in transit and at the time of the incident reimbursed him for the cost of his bag and offered compensation for the damage to his clothes.
“We understand how important it is that our customers are confident their luggage is well looked after and so we investigated this with our ground handling partners at Manchester and Arrecife airports.
“easyJet flies on average over 1500 flights per day across more than 30 countries and incidents of damaged luggage are extremely low.
“Our team has been in contact with Mr Richardson to provide a further gesture of goodwill for the inconvenience caused.”