Nexus 7
review #2 -
support -
Google Goodness (on balance)
My brand new
Google / Asus Nexus 7 was faulty (or rather, the charging unit or cable was).
Google's
Nexus 7
support phone number for UK customers, for ease of reference is:
0800 328 6081
Alsosee:
Google Goodness: it's an 0800 number, free to call from a landline (though
**T from a mobile, still a major issue in the UK, and a big
wishlist item for me). Thank you,
Google - that beats premium rate 0870 or **n-geographic (and still chargeable from a mobile) 0845 numbers!
Google Gaffe: Google may **t have planned ahead e**ugh for the volume of calls. I've had to call a couple of times **w, and each time I had to wait in a queue for
45 minutes to an hour before I could talk to someone. Just as well it was a freefone number!
Google Gaffe 2: the
support staff don't seem to have full k**wledge or training about the
Nexus 7, or remits across the spectrum of
support issue - so you might get "It's a**ther team that deals with that aspect", or "I didn't k**w the
Nexus 7 Gmail app displayed emails against a grey background". I also got different (and conflicting) information on different occasions from different people. Less good. At least they're friendly and try to be helpful, without being over-familiar, long-winded or an**ying (ahem Three!).
The good probably outweighs the gaffes here. Given that most
support helplines charge you a fortune for the privilege of trying to sort out a problem with their product or service, Google's provision of an 0800
support number was e**ugh to make me forgive the other issues.
So - it's +1 to
Google for
Nexus 7 support, overall. So far. I reserve final judgement until my replacement unit and return are fully sorted out!
Nexus 7 review #2 - support Google Goodness (on balance)