When mobile app matters more than branches

When mobile app matters more than branches

Bank’s mobile banking outage has caused a bigger stir than the usual closure of all bank branches on weekends. A technical glitch had made HDFC Bank’s new mobile app non-functional for six days. HDFC Bank’s mobile app accounted for Rs 34,335 crore of transactions in August, which is almost twice the Rs 18,597 crore that its customers conducted through ATMs.