Airlines owe you a refund when they cancel a flight. So why is United balking during coronavirus crisis?

Airlines owe you a refund when they cancel a flight. So why is United balking during coronavirus crisis?

Airlines owe you a refund when they cancel a flight. So why is United balking during coronavirus crisis?Airlines are supposed to refund flyers' money if they cancel a flight. United has introduced more restrictive policies during the coronavirus crisis.